Implementasi AIML pada Web E-Commerce (Studi Kasus Streetline Coffee)

Abstract

The rapid development of technology now increasingly requires easy and fast communication media. This was accompanied by the development of the internet, especially in Indonesia. It has been proven that almost all circles in Indonesia use the internet, both from mobile phones, computer devices, and other similar electronic media. The development of internet use in the world, especially in Indonesia, supports increased sales that occur in cyberspace. Almost everyone has used e-commerce applications, such as Tokopedia, Blibli, Amazon, and others. Of course the increase is good for all parties involved. However, of course there are disadvantages behind e-commerce applications that are rife on the market today. If the buyer wants to buy an item, he must talk to the seller to ask for the details of the item, what is being sold, and of course ordering the goods. Therefore, the author wants to make progress to facilitate buyers and sellers in interacting. This can be realized by creating a website-based chatbot. Chatbot is an algorithm that can answer questions asked by buyers. With the presence of chatbots on e-commerce websites, it is expected to facilitate sellers in responding to consumer needs. For buyers too, it will be very easy if you are in a hurry to find goods because the question will be immediately responded to by the chatbot. In this Final Project, the author developed a chatbot feature for online buying and selling websites, aka e-commerce.